Customer Service Survey

PDS staff members are committed to customer service. Your responses to the following questions help us direct our commitment.

Which of our departments was the focus of your most recent contact with us?*

What was the reason for contacting us?*

How did you contact us?*

How many times did you contact us before we addressed your issue?*

How long did it take to get your request fulfilled?*

Do you believe the time taken to fulfill your request was reasonable?*
Were you satisfied with our response to your contact?*

If Dissatisfied or Very Dissatisfied, please provide details (date, employee, issue, etc.):
Was this the most recent contact with PDS your first?*
If No, with which departments have you interacted prior to this most recent contact?*
What can we do to improve our customer service?
Would you like the executive director to follow up?*
Provide your email address below.*
Provide additional contact information below.